In keeping with this belief, each individual within the Group is constantly aware of the need to maintain a balance between corporate and social responsibility, ensuring that the Group as a whole conducts itself properly, guided by an unwavering spirit of respect and harmony.

Our corporate and social responsibility

Mitani Sangyo Group's Charter of Corporate Ethics

We of the Mitani Sangyo Group believe that being a good social citizen is a prerequisite to good corporate citizenship.

In keeping with this belief, each individual within the Group is constantly aware of the need to maintain a balance between corporate and social responsibility, ensuring that the Group as a whole conducts itself properly, guided by an unwavering spirit of respect and harmony.

With the aforementioned in mind,
we hereby declare our commitment to three important principles:

To respectfully respond to society's trust with fairness and integrity.
In line with this, the Group will:

  • Behave sensibly as a member of society
  • Respect human rights and comply with all laws and regulations
  • Ensure a working environment that maintains the highest ethical standards
  • Appropriately handle all information obtained from within and without the group

To approach business challenges with both prudence and boldness,
bearing in mind the satisfaction of our clients.
Accordingly, the Group will:

  • Provide society with convenient products and services
  • Maintain specialized teams of professionals with sophisticated skills and originality
  • Conduct business transactions with fairness and integrity

To build good relations with business interests and
achieve balanced and environmentally sound growth.
With this in mind, the Group will:

  • Engage in socially beneficial activities as a member of society
  • Proactively address and give appropriate consideration to environmental problems
  • Disclose corporate information appropriately and in a timely manner
  • Comply and cooperate with the decisions of the international community
  • Avoid any ties with antisocial elements
Declaration of Quality Assurance

To ensure that our Company is of indispensable value to our clients, we at Mitani Sangyo Co., Ltd. will dedicate our efforts to improve our quality management.

With client satisfaction as our highest reward, we will respond to the expectations of our clients by taking approaches that are both bold and prudent in our day-to-day business activities.

With the goal of realizing high-quality products, merchandise and services, both physical and intangible, we constantly pursue innovative change and continually apply the PDCA (plan–do–check–act) cycle.

Mitani Sangyo has established frameworks and approaches, and built firm business foundations, that enable our strengths to shine through in the areas where we are most experienced and knowledgeable. By developing frameworks and approaches in each of our fields of operation to enable effective business performance, and then monitoring and making improvements to them, we cultivate even greater stores of knowledge and technologies while unique, original products and services to satisfy our clients.

The provision of both physical and intangible products and services not available at other companies is what earns the satisfaction of our clients. That's why we always stand hand-in-hand with the client, constantly considering their viewpoint as we create new products and services.

By making combined use of all of our strengths, which transcend the bounds of the Company alone, we are able to precisely and quickly respond to client demands and requests. To the greatest extent possible, we utilize all in-house resources including knowledge, information and connections, as well as external resources such as suppliers and outside partners, in order to produce the best possible results.

If any problem with a product or service occurs, we make sure to seek out the root cause of the problem and make proposals and changes that prevent its reoccurrence.

We act in compliance with guidelines such as laws, regulations and social norms at all times. With respect to each of our business sectors, we conduct our operations in accordance with the ISO 9001 international standards and our internal rules. Furthermore, we pursue said activities with consideration for ISO 14001 environmental management standards, ensure safe and trustworthy operations through safety and health management, and pursue strict information security measures through compliance with ISO 27001 (JIS Q 27001) standards and PrivacyMark standards. Through these efforts, we secure the trust of our clients, thereby establishing strong and lasting partnership relations.

Mitani Sangyo cultivates human resources capable of actualizing the contents of this Declaration of Quality Assurance. This declaration of quality assurance is made known to all directors and employees and disclosed to the public.

Effective Date: April 1, 2004
Second Revision: January 29, 2021
Tadateru Mitani
President & CEO
Mitani Sangyo Co., Ltd.

The Mitani Sangyo Group strives to improve the quality of our products, merchandise and services in reflection of our management policy, which is "to become a one-of-a-kind company for our clients."

  1. We always pursue quality, starting with the client.
    In order to ensure customer satisfaction and trust, we do our best to understand the client and their perspective. This makes it possible for us to deliver the level of quality they demand.
  2. We create and implement frameworks to manage quality, and make continual improvements to these frameworks.
    In addition, we set quality-related targets and utilize the PDCA (plan–do–check–act) cycle in as rapid a manner as possible.
  3. Our goal is to ensure quality that enables safety and peace of mind;
    in fact, in all operations we consider safety and peace of mind to be innate factors in quality.
  4. We also work together with business partners in pursuit of quality improvements.
  5. Based on the sangen shugi philosophy*—visiting the site in person (genba), seeing the actual thing in question (genbutsu), and confirming the actual situation (genjitsu)—we strive to ensure that every employee is capable of achieving high quality.
  6. Finally, we make this Quality Policy known to all directors and employees and disclose it to the public.

* This approach entails confirming things with one's own eyes, ears and hands while thinking on one's own.

Effective Date: January 29, 2021

The Mitani Sangyo Group has made protecting the health and safety of our employees a top priority and is working to prevent workplace accidents, promote and maintain employee health, and create a workplace environment where employees can work with peace of mind.

  1. We will prioritize safety in all activities and operations
  2. We will identify and make visible all potential risks in the workplace, physical and otherwise, via risk assessments, and strive to reduce and eliminate risk as part of efforts to cultivate a safe workplace environment.
  3. We will adhere to the Industrial Safety and Health Act, Road Traffic Act, and other relevant laws and regulations as well as Group-established rules.
  4. We will carry out planned and systematic education that looks back on past accidents as case examples and covers workplace safety, health, and traffic safety in order to boost safety-related awareness.
  5. We will promote the preservation and improvement of physical and mental health while encouraging self-motivated management of personal health among employees.
  6. We will strive to establish a safety-oriented corporate culture in which each employee feels motivated to proactively take part in the pursuit of a safe and healthy work environment.
  7. We will disseminate this health and safety policy among all Mitani Sangyo Group employees while also publicizing it outside of the Group.

Effective Date: April 1, 2018

In line with our business policy to become a one-of-a-kind company, we at Mitani Sangyo Co., Ltd. will actively pursue eco-friendly business activities in recognition of the urgency for addressing global environmental problems.

  1. To realize a sustainable society, we will promote eco-friendly businesses which meet with client needs associated with environmental problems.
  2. To realize pollution prevention with relation to business activities, and to realize power saving (reduction of energy consumption), is the social demand, we will focus our efforts on environment-conscious business activities, promoting improved business practice, efficiency and productivity that lead to the conservation of energy, resources and space and contribute to environmental protection.
  3. By means of “management by sight” of environmental businesses and business activities that take into account environmental concerns, we will develop activities with environmental objectives set in accordance with our mid-term business plan.
  4. We will strive to maintain improvements by reviewing our environmental objectives on a regular basis.
  5. We will observe thoroughly environment-related laws and regulations and honor related agreements with outside parties in carrying out our business activities.
  6. This environmental protection policy will be made thoroughly known to all directors and employees, and disclosed to external parties.

11th Revision Date: Apr 1, 2018

All members engaging in the business operations of Mitani Sangyo Co., Ltd. shall abide by the Company's Management System for Personal Data Protection. We hereby declare the following policy to ensure the proper and safe handling of personal data, which in turn protects the client information entrusted to us.

  1. We recognize the importance of protecting personal data. When acquiring, using or providing personal data, we observe our Management System for Personal Data Protection which was established based on the Japanese Industrial Standards' “Personal information protection management systems - Requirements ”(JIS Q 15001). Our program stipulates, among other things, prohibiting the use of personal data beyond the specified scope of use as well as the administration of any necessary measures to enforce this prohibition.
  2. We will implement the necessary preventive measures to protect against personal data-related risks including unauthorized access, loss, damage or alteration of said data. In the event of a problem, we will promptly take appropriate remedial measures.
  3. We will comply with all laws, government guidelines and other regulations governing the protection of personal data.
  4. We will maintain and improve our mechanism of personal data management and management system in line with changes in the social environment.

If you would like to inquire about handling of personal data, please contact us at the following address:
Mitani Sangyo Co., Ltd. CSR Division Legal Department
Complaint/Consultation Desk

Effective Date: July 1, 2003
Revision Date: Apr 1, 2018

Mitani Sangyo Co., Ltd. and Mitani Group companies (hereinafter referred to as the “Company”) are aware that protecting the personal information of all individuals who provide personal information to the Company (hereinafter referred to as the “Principals”) through our business activities is an important responsibility of the Company as a business that handles personal information, and the Company strives to protect personal information in accordance with the personal information handling policy set forth below.

  1. Acquisition of Personal Information
      The Company acquires personal information through lawful and fair means.
  2. Purposes of Use of Personal Information
    1. The Company uses personal information for the purposes of the business activities set forth below and corporate activities related or incidental to those business activities in accordance with laws and regulations, the guidelines and guidance of government ministries and related bodies, and internal rules.
      • All business related to information systems
      • All business related to resin and electronics
      • All business related to chemical products
      • All business related to air-conditioning facilities
      • All business related to housing equipment
      • All business related to energy
    2. The Company does not use personal information beyond the scope of the initial purposes of use without the Principal’s consent. The Company’s purposes of use of personal information are as follows.
      • To introduce the Company’s products and services and to provide information on seminars and the like and the Company’s business activities
      • To communicate and confirm with customers to whom the Company has provided products, services, and so on
      • To respond to consultations, inquiries, requests for materials, and so on submitted to the Company and to provide materials
      • When entrusted to perform services that involve the handling of personal information, to process the relevant information to the extent of entrustment by the customer
      • To exercise shareholder rights and perform the Company’s duties pursuant to the Companies Act and other relevant laws and regulations
      • To perform personnel management, attendance management, wage calculation and payment, operational management, and safety management with respect to the Company’s employees
      • To prepare legal records relating to the payment of monies and the like
      • To perform screening for hiring, and to provide necessary recruitment activity information, application guidelines, and so on
    3. The Company does not use personal information in any manner that is likely to encourage or induce illegal or unlawful conduct.
  3. Personal Information Security Control Measures
      To prevent leaks of and other incidents involving personal information, the Company maintains personal information in an accurate and up-to-date state and strives to protect personal information by taking appropriate security control measures in accordance with laws and regulations, the guidelines and guidance of government ministries and related bodies, and internal rules. The specific security control measures that the Company takes are as follows.
    1. Formulation of a fundamental policy
    2. To ensure the proper handling of personal information, the Company has formulated a fundamental policy concerning compliance with laws and regulations relating to the protection of personal information, as well as desks for responding to questions, complaints, and other matters.
    3. Establishment of rules relating to the handling of personal information
    4. The Company has established internal rules relating to the acquisition, use, retention, disposal, and other handling of personal information.
    5. Organizational security control measures
    6. The Company has appointed persons responsible for the handling of personal information, clarified operations relating to the handling of personal information and users of personal information, and established a framework for periodic inspection regarding and maintenance of compliance with laws and regulations relating to the protection of personal information and internal rules through audits.
    7. Human security control measures
    8. The Company conducts employee training on points of concern with respect to the handling of personal information. The Company also enters into confidentiality agreements concerning trade secrets and personal information with Company employees and other parties who handle personal information such as service providers.
    9. Physical security control measures
    10. To ensure the security of customers and the Company on Company premises and in Company offices, the Company operates building and room access control systems including monitoring cameras. Equipment (such as PCs and external storage media) used to handle personal information and documents and the like that contain personal information are stored in physically lockable sites and accesses are restricted by ID cards to prevent access by unauthorized persons as well as theft and loss.
    11. Technical security control measures
    12. The Company uses access controls to limit the scope of personal information handled and users. The Company has introduced mechanisms to prevent unauthorized access to information systems used to handle personal information and to prevent destruction and leaks of data. In cases where equipment used to handle personal information is removed from the premises of the Company, data recorded internally on such equipment is encrypted so that personal information will not be easily leaked.
  4. Provision of Personal Information to Third Parties
      Except in cases specified in laws and regulations relating to the protection of personal information, the Company does not provide personal information to third parties without the prior consent of the Principal.
  5. Joint Use of Personal Information
      To respond appropriately to requests, inquiries, and so on from customers, the Company jointly uses names and contact information that the Company acquired from Principals with subsidiaries that are included in the List of Group Companies on the Company’s website. When jointly using personal information with Group companies, the Company bears responsibility concerning such use. In addition, the Company jointly uses personal information for the purposes of sharing information with relevant parties in the business related to air-conditioning facilities. For information on the details of joint use, refer to Joint Use of Personal Information at Construction Sites and Series.
  6. Inquiries concerning Disclosure of Personal Information and Other Matters
      When the Company receives a request from a Principal for disclosure, correction, supplementation, deletion, cessation of use, erasure, or cessation of provision to third parties with respect to personal information in the Company’s possession, the Company responds without delay in accordance with laws and regulations relating to the protection of personal information.
    Inquiries to the Company concerning personal information should be directed as indicated in the Company’s Personal Data Protection Policy.

    The Company is a subject business of the accredited personal information protection organization indicated below. You may contact that organization with complaints relating to the handling of personal information in the Company’s possession.

    Accredited Personal Information Protection Organization Administrative Office
    Roppongi First Building
    9-9 Roppongi 1-chome, Minato-ku Tokyo, 106-0032
    Telephone: 03-5860-7565

Released April 1, 2005
Revised April 1, 2022